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developed support provided systems system data applications wayne state university taught maintained staff blackboard various online service
 
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Similar Resumes

Vera Blake - Resume

8717 Beattie Road, RR1
Straffordville, Ontario N0J 1Y0

Overview

  • Information Technology professional with experience in human-interface solutions
  • Technical writer with several years' experience
  • Researcher with eclectic array of skills that provide useful and reliable results

Objective

  • To apply my technical skills to a viable online and distance education solution
  • To be a part of a creative effort to effectively employ online solutions in the teaching environment

Employment

2010-present

Moody Theological Seminary-Michigan

Plymouth, MI

Teaching/Research Assistant - Koiné Greek

  • Taught techniques for library, online and programmatic research
  • Developed techniques for research in BibleWorks and Logos applications
  • Supervised student research lab
  • Developed content for Blackboard coursesites
  • Maintained CAMS online coursesites
  • Assisted supervising professor with manuscript proof-reading: technical qualities, footnotes, references
  • Assisted team studying Spanish involvement in the Reformation by reading Spanish manuscripts for data collection

2006-2010

Wayne State University

Detroit, MI

Computing & Information Technology

  • E-mail and Wayne Connect (MeritMail / Zimbra) collaboration suite
    • Lead: Third-tier support for e-mail, calendaring and collaboration tools
    • Collaborated with Merit to develop documented policies and procedures
    • Advised on account expiration and deprovising procedures
    • Identified bugs in Zimbra application
      • Reported details via Zimbra bugzilla
      • Tracked bugs to resolution, providing updated details as research revealed them
    • Assisted in migrations from departmental Microsoft Exchange servers
    • Facilitated account migrations from legacy service (Novell Groupwise) for WDET
    • Facilitated modular migrations from legacy e-mail service (locally hosted; Mirapoint) to Merit hosted service
    • Processed account restorations and manual provisioning interventions
    • Processed research results using various systems: locally hosted mail stores, IronPort appliance, Zimbra Administrator interface, SpamCop and other web-based resources
    • Liaison to Eastern Michigan University (EMU) and Detroit Public Schools (DPS)
  • Merit/Wayne State BlackBerry Enterprise Services (BES)
    • Lead: Third-tier support for activation requests, troubleshooting and support
    • Developed plan for communications with department technical support staff and users using Broadcast Messaging System
    • Collaborated with Merit on stop-gap measures for service interruption until permanent solution became available
  • Spam and Phishing Abatement
    • Lead: Third-tier support
    • Investigated sources of spam and phishing attempts, most recently using IronPort appliance administrator tools
    • Reported findings to Security and Communications teams
    • Implemented protection plans
    • Reported validated threats through SenderBase and SpamCop clearinghouses
  • Group Liaison
    • Triaged reports of user complaints and system anomalies
    • Analyzed complaints
    • Provided informative data sufficient for initiating action
    • Communicated alerts, solutions and explanations to C&IT Help Desk, C&IT Enterprise Operations and Service Assurance (EOSA), School/College/Division technical support staff, and users
    • Collaborated to create procedures, instructions and check lists for C&IT Help Desk, EOSA and other support staff
  • MeritMail Users Group (MMUG)
    • Maintained MMUG forum application (MyBB)
    • Moderated forum posts
  • Technical Writing
    • Produced documentation for group's applications and procedures
    • Redacted pre-existing documentation
    • Collaborated with other groups to produce their own documentation
    • Designed job aids for various systems
    • Produced training materials which are used Division-wide
    • Participated in Division Documentation Team
    • Lead: Division-wide "Internal Documentation System" (IDS)
      • System Administrator (MediaWiki)
      • Authored various articles, for group and for others
      • Consulted with coworkers for their groups' articles
      • Advised on Business Continuity and Disaster Recovery needs for the system and uses for this wiki
      • Participated in meetings that initiated this project
  • Systems Monitoring
    • Created reports on Blackboard performance during test periods
    • Employed robot data in helping troubleshoot firewall anomalies
    • Designed custom dashboards and report sets to monitor group's systems
    • Subject Matter Expert: Used Compuware Vantage applications in proactive monitoring of group's systems to facilitate early warning should things go wrong
    • Communications liaison for group
      • Advised debriefing teams of group's progress in restoring their systems
      • Reported overall progress and needs to boss and coworkers
      • Primary communications link between group and C&IT Help Desk, EOSA, QCC, and technical support staff throughout the University
    • Provided ad hoc reports from data analysis during service interruptions
  • System Testing
    • Tested group applications and in-house programs
    • Described problems in algorithms that facilitated solutions
    • Provided user-experience feedback for user interfaces
    • Tested procedures for group's application
  • Training
    • Trained coworkers in use of group's applications
    • Provided on-going "Educational Tidbits" to C&IT Help Desk and Operations supervisory staffs regarding use and support of group's systems
    • Led C&IT Brown Bag Sessions
  • WSU Broadcast Messaging Services
    • Designed algorithm for maintenance and minor subsystems
    • Ran testing, monitoring and troubleshooting during program development
    • Maintained code and system documentation
    • Designed algorithm for Security Challenge feature
      • Consulted with Chief of Public Safety on development of this feature
    • Maintained service provider data
  • Research
    • Provided comparative analysis reports for various Division-wide projects and acquisitions
  • Blackboard
    • Maintained project management organization sites, most notably that for implementation of Wayne Connect/Zimbra Collaboration Suite
    • Developed various resource sites, especially those in support of Brown Bag sessions
    • Mentored coworkers in development and maintenance of various coursesites
  • TracSVN/Subverson
    • Assisted with various SVN project implementations
    • Developed procedures and solutions
  • Extra
    • Developed mastery of TortoiseSVN, Guiffy, TracSVN/Subversion, VMware interface, Dreamweaver/ColdFusion, SQL queries, Mirapoint e-mail appliances, Zimbra Collaboration Suite, LDAP, e-mail physiology
    • Provided guidance in procurement of voltage-regulating UPSes for use with Division office electronics by employing electrical engineering training
    • Provided input leading to discovery of dying isolation transformer causing power degradation in work area by employing electrical engineering training

2007-2009

Michigan Theological Seminary

Plymouth, MI

Teaching/Research Assistant - Koiné Greek

  • Tutored students in translation philosophy, grammar, sentence diagramming, non-English language nuances, etc.
  • Assisted in proof-reading text for publication: New Testament Greek: A Whole Language Approach, R. D. Kunjummen, 2008
  • Developed answer key New Testament Greek: A Whole Language Approach, R. D. Kunjummen, 2008
  • Developed teaching materials and study aids
  • Maintained CAMS online coursesites

2005-2006

Wayne State University

Detroit, MI

Computing & Information Technology - Quality Assurance Analyst

  • Designed test procedures for the University's Banner Finance module using Compuware QA applications
  • Subject Matter Expert for Compuware testing and monitoring tools
  • Designed scripts and testing matrix for active robots monitoring strategic enterprise applications using Compuware Vantage products
  • Designed load testing scenarios for Blackboard using Compuware QALoad products
  • Tested Blackboard versions for changes during upgrade
  • Developed dashboards and transaction reports to assist in strategic enterprise application monitoring
  • Consulted with stake holders regarding monitoring needs
  • Assisted coworkers with Compuware product usage
  • Trained in Compuware script development languages: QARun, TestPartner (VB based)

2001-2005

Wayne State University

Detroit, MI

Computing & Information Technology - Blackboard System Engineer

  • System Administrator for Blackboard Learning System
  • Project Manager and key operative for Blackboard 6.1 upgrade
  • Developed plan to move Blackboard into automated course creations and enrollments
  • Performed first-ever course creations and enrollments based on University's Banner data
  • Developed system maintenance routines for optimal availability for application, servers, operating system and database that were performed weekly
  • Collaborated on booklets created for Blackboard orientation one targeted for faculty, the other for students
  • Patched systems on a planned basis
  • Consulted with students, faculty and staff, producing innovative solutions for online and distance learning
  • Developed initial business continuity and disaster recovery plans
  • Developed scripts and cron jobs to maintain system composure
  • Reverse-engineered database structure in order to obtain metrics on system usage and throughput
  • Verified on- and off-sight backups
  • Attended campus meetings and vocational conferences

2000-2001

Wayne State University

Detroit, MI

Computing & Information Technology - Help Desk Supervisor

  • Supervised University IT Help Desk student assistant staff of twelve serving the wider campus community including students, faculty, staff, Board of Governors and the President's office
  • Mentored Help Desk staff to develop reliable troubleshooting and public relations skills
  • Developed procedures and scripts targeted to handle most calls on first contact
  • Developed checklists for on-shift orientation to various enterprise systems and reporting systems
  • Compiled Help Desk metrics reports including calls analysis and timeliness of service
  • Managed hiring and scheduling of staff to obtain the best Desk coverage while remaining aware of students' needs in the semester
  • Coordinated testing and reporting during upgrades of Banner systems
  • Interfaced with wider C&IT Division system administrators resulting in cooperative troubleshooting and problem solving efforts
  • Documented Help Desk policies and procedures toward the goal of developing Service Level Agreements and Business Continuity and Disaster Recovery readiness
  • Assisted CourseInfo (Blackboard) system administrator

2000-2003

Wayne State University

Detroit, MI

UGE1000 - Part-time Faculty

  • Taught undergraduate general education course for three half-semesters, with approximately 15-20 students per class
  • Moderated in-class debates
  • Taught University-level research skills
  • Developed content for UGE program Blackboard coursesites: assessments, streaming video access and view tracking

1998-2000

Wayne State University

Detroit, MI

College of Pharmacy & Allied Health Professions - Informatics Support

  • Lead: Information Technology and Informatics
  • Managed staff of two support technicians
  • Was directly responsible for college-wide Y2K remediation, contingency planning and ongoing observation and problem reporting for labs, including computing systems as well as refrigeration and lab animal support systems
  • Advised of server room and computer lab needs for new building yet to start construction
  • Oversaw 49 seat Computer Classroom and relevant equipment
  • Maintained network infrastructure and systems
  • Developed designs and quotes for technological purchases
  • Supported College users onsite and off
  • Edited College newsletter, "The Pipeline"
  • Administrated network services and email and their security
  • Reorganized College web site
  • Consulted on departmental web site redesigns
  • Administrated proper licensing and virus protection standards
  • Trained users in use of various technologies
  • Created policies and procedures manuals for computing in the College and Computer Classroom
  • Taught faculty and staff how to use course management system: CourseInfo (Blackboard) (part of the early-adoption program)
  • Developed content and support materials for CourseInfo (Blackboard) coursesites
  • Was trained in adult human patient simulator use and maintenance
  • Attended University committee meetings regarding technical support and data administration

1997-1998

Wayne State University

Detroit, MI

University Development - Applications Specialist

  • Prepared reports from ADIS database using focexecs
  • Developed virus protection and detection procedures
  • Troubleshot computing and networking systems
  • Developed training and support materials
  • Trained staff in various applications
  • Organized hardware and software upgrade program
  • Advised on technology procurement
  • Attended University committee meetings in support of data systems

1996-1997

Wayne State University

Detroit, MI

College of Engineering - PC Support Specialist

  • Supervised computer center, including lab scheduling and access
  • Supported PC software installations
  • Administered software licensing
  • Developed and implemented virus protection and detection program
  • Developed technical support documents
  • Taught computer-based applications and technology use to students, faculty and staff
  • Collected University data for College database resources
  • Attended University committee meetings in support of data systems

1995-1996

Wayne State University

Detroit, MI

College of Engineering - Database Administrator - Dean's Office

  • Developed and maintained Student Information, PASS, and other ad hoc databases programs: Borland Paradox
  • Provided support and training for users of these systems
  • Administered UNIX and Novell subnetworks
  • Participated in University committee meetings in support of data systems

1994

Detroit Area Pre-College Engineering Program

Detroit, MI

Computer Concepts - Instructor

  • Taught use of IBM compatible computers using DOS and the C programming language
  • Prepared class materials, both hard copy and software
  • Created and applied test materials
  • Assessed student performance, reporting findings to program director

1993-1995

Wayne State University

Detroit, MI

College of Engineering - General Information Technology Support

  • Administered UNIX subnetwork in Dean's business office
  • Provided support and training to peers, business office and other college personnel
  • Assisted in proper maintenance of software products and licenses
  • Provided virus maintenance support
  • Taught faculty, staff and students how to use advanced levels of office automation software
  • Conducted computer lab tours for high school and junior high school visitors
  • Oversaw long-range projects

1977-1992

Early Employment

various

Positions held earlier in my career

  • 1992 - Re-Solutions, Inc. - Personal Computing Systems Solutions (Self-employed) - St. Clair Shores, MI
  • 1991-1992 - Inacomp Computer Center - Systems Support and Design - Sterling Heights, MI
  • 1989-1991 - Maloof Manufacturing Jewelers - Point-of-Sale Systems Support - St. Clair Shores, MI
  • 1988-1989 - Great Lakes Office Equipment - Service Manager - Alpena, MI
  • 1981-1988 - Merchants Cash Register - Systems Integrator - Detroit, MI
  • 1977-1981 - Northern Business Supply - Business Operations Support - Detroit, MI

Volunteerism

1992-present

Barnabas Christian Camp

Straffordville, ON

Director

  • Primary Director: Grade 5-6 camp
  • Co-director: Special Friends (special needs campers), Grade 1-2, Grade 3-4 camps
  • Developed programs for weekend camp-outs attended by 20-40 campers
  • Taught at campfires and Sunday morning chapels
  • Created craft projects, providing direction to leaders and campers alike

1999-present

Barnabas First Nations Ministry

Esgenoôpetitj, NB

Bible Camper

  • Home visitation: summer (team) and winter (personal) ministry trips
  • Developed programs to involve children, young people and older ones in fun summer activities: Bible Camps, crafts, canoeing

2003-present

Birmingham Power Squadron

Birmingham, MI

Chaplain

  • A Unit of the United States Power Squadrons®
  • Provided meeting, funereal and ship launching invocations
  • Advised on spiritual needs of multi-faith membership
  • Taught Marine Electronics class
  • Completed advanced courses: Seamanship, Piloting, Advanced Piloting, Junior Navigation (exam results pending)
  • Completed electives: Marine Electronics, Weather
  • Held posts of Historian, newsletter editor and Secretary as well

2009-present

Windsor Power and Sail Squadron

Windsor, ON

General Member

  • A Unit of Canadian Power and Sail Squadrons
  • Pleasure Craft Operators Card: October 2009

2007-present

United States Power Squadrons® District 9

MI

Editor, Interlaker®

  • Transformed ground-mailed, black-and-white print newsletter into interactive, full-color online PDF document that is both accessed online and printed by members throughout the state of Michigan and in South Bend, Indiana

1993-1999

Wayne State University

Detroit, MI

Student (above and beyond coursework - non-graded assistance)

  • Provided Computation Methods instructor with software solutions for teaching material and student instruction
  • Taught Computational Methods solutions to fellow students
  • Created documentation for course and lab applications and tools

1988-1994

Community Missionary Church

Windsor, ON

Youth Director

  • Lead inner-city, multi-cultural youth group
  • Provided counsel and an ear to listen
  • Developed programs for weekly events
  • Coached volleyball and softball teams
  • Organized camping and intra-denominational events

1980-1987

Detroit Aero-Modelers

Detroit, MI

Test Pilot / Instructor

  • Licensed with the Academy of Model Aeronautics
  • Built wooden nitro-fueled power planes and gliders from kits and scratch
  • Examined club-mates' crafts for airworthiness upon completion of new construction or after repairs
  • Test flew club-mates' crafts upon completion of new construction or after repairs
  • Taught club-mates in early stages of learning to fly their crafts

Education

2008

Michigan Theological Seminary

Plymouth, MI

Master of Theological Studies, New Testament

  • Emphasis on original languages: Biblical Hebrew and Greek, with Ugaritic study included
  • Received Biblical Studies Award (regarding studies in languages)

1999

Wayne State University

Detroit, MI

Bachelor of Science in Electrical Engineering

  • Continued Spanish language studies (begun in junior high school and practiced among many Latino acquaintances)
  • Tau Beta Pi (National Engineering Honor Society - Michigan Epsilon)

1985-1986

Oakland Community College

Farmington Hills, MI

Computer Science

  • C, UNIX, Assembler (IBM 360), Pascal, Data Structures
  • Assisted instructor with testing and troubleshooting of newly installed UNIX servers