Key Words
developed support provided systems system data applications wayne state university taught maintained staff blackboard various online service
 
Alternate Languages
Français Español
 
Similar Resumes

Vera Blake

8717 Beattie Road, RR1
Straffordville, Ontario N0J 1Y0

Employment

2006-2010

Wayne State University

Detroit, MI

Computing & Information Technology

  • Lead Application Technical Analyst
  • E-mail and Wayne Connect (MeritMail / Zimbra) collaboration suite
    • Lead: Third-tier support for e-mail, calendaring and collaboration tools
    • Collaborated with Merit to develop documented policies and procedures
    • Advised on account expiration and deprovising procedures
    • Identified bugs in Zimbra application
      • Reported details via Zimbra bugzilla
      • Tracked bugs to resolution, providing updated details as research revealed them
    • Assisted in migrations from departmental Microsoft Exchange servers
    • Facilitated account migrations from legacy service (Novell Groupwise) for WDET
    • Facilitated modular migrations from legacy e-mail service (locally hosted; Mirapoint) to Merit hosted service
    • Processed account restorations and manual provisioning interventions
    • Processed research results using various systems: locally hosted mail stores, IronPort appliance, Zimbra Administrator interface, SpamCop and other web-based resources
    • Liaison to Eastern Michigan University (EMU) and Detroit Public Schools (DPS)
  • Spam and Phishing Abatement
    • Lead: Third-tier support
    • Subject Matter Expert: Anti-phishing Committee
    • Investigated sources of spam and phishing attempts, most recently using IronPort appliance administrator tools
    • Reported findings to Security and Communications teams
    • Implemented protection plans
    • Reported validated threats through SenderBase and SpamCop clearinghouses
  • Group Liaison
    • Triaged reports of user complaints and system anomalies
    • Analyzed complaints
    • Provided informative data sufficient for initiating action
    • Communicated alerts, solutions and explanations to C&IT Help Desk, C&IT Enterprise Operations and Service Assurance (EOSA), School/College/Division technical support staff, and users
    • Collaborated to create procedures, instructions and check lists for C&IT Help Desk, EOSA and other support staff
  • MeritMail Users Group (MMUG)
    • Maintained MMUG forum application (MyBB)
    • Moderated forum posts
    • Co-presented to state-wide Merit Conference (Fall 2009)
  • Technical Writing
    • Produced documentation for group's applications and procedures
    • Redacted pre-existing documentation
    • Collaborated with other groups to produce their own documentation
    • Designed job aids for various systems
    • Produced training materials which are used Division-wide
    • Participated in Division Documentation Team
    • Lead: Division-wide "Internal Documentation System" (IDS)
      • System Administrator (MediaWiki)
      • Authored various articles, for group and for others
      • Consulted with coworkers for their groups' articles
      • Advised on Business Continuity and Disaster Recovery needs for the system and uses for this wiki
      • Participated in meetings that initiated this project
  • Systems Monitoring
    • Created reports on Blackboard performance during test periods
    • Employed robot data in helping troubleshoot firewall anomalies
    • Designed custom dashboards and report sets to monitor group's systems
    • Subject Matter Expert: Used Compuware Vantage applications in proactive monitoring of group's systems to facilitate early warning should things go wrong
    • Communications liaison for group
      • Advised debriefing teams of group's progress in restoring their systems
      • Reported overall progress and needs to boss and coworkers
      • Primary communications link between group and C&IT Help Desk, EOSA, QCC, and technical support staff throughout the University
    • Provided ad hoc reports from data analysis during service interruptions
      • Winter 2007: course registration period
      • Winter 2007: Blackboard performance monitoring
      • August 31, 2009: system-wide outage
      • Regularly: Wayne Connect, Pipeline portal, course scheduling, online voting
  • System Testing
    • Tested group applications and in-house programs
      • Broadcast Messaging
      • Schedule of Classes
      • dadmin
      • WiSPA queries for new forwarding rules (Nov 2009)
      • TracSVN / Subversion
    • Described problems in algorithms that facilitated solutions
    • Provided user-experience feedback for user interfaces
    • Tested procedures for group's application
  • Training
    • Trained coworkers in use of group's applications
    • Provided on-going "Educational Tidbits" to C&IT Help Desk and Operations supervisory staffs regarding use and support of group's systems
    • Led C&IT Brown Bag Sessions
      • Online Collaboration 101: centered on IM products
      • Online Collaboration 201: centered on Wayne Connect (Zimbra) Collaboration Suite
      • ColdFusion / Perl / HTML programming (team presentation)
      • MediaWiki (team presentation)
  • WSU Broadcast Messaging Services
    • Designed algorithm for maintenance and minor subsystems
    • Ran testing, monitoring and troubleshooting during program development
    • Maintained code and system documentation
    • Designed algorithm for Security Challenge feature
      • Consulted with Chief of Public Safety on development of this feature
    • Maintained service provider data
  • Research
    • Provided comparative analysis reports for various Division-wide projects and acquisitions
      • Conference and Event Management solutions
      • spam blocking appliances
        • Arranged meetings between manufacturers and University teams
        • Findings assisted in decision-making for acquistion
      • PDF merging tools
        • Findings assisted in decision-making for acquistion
  • Blackboard
    • Maintained project management organization sites, most notably that for implementation of Wayne Connect/Zimbra Collaboration Suite
    • Developed various resource sites, especially those in support of Brown Bag sessions
    • Mentored coworkers in development and maintenance of various coursesites
    • Demonstrated features for use in the Human Resources training project
  • TracSVN/Subverson
    • Assisted with various SVN project implementations
    • Developed procedures and solutions
    • Technologies: TracSVN/Subversion, TortoiseSVN, Guiffy and command-line access
  • Extra
    • Developed mastery of TortoiseSVN, Guiffy, TracSVN/Subversion, VMware interface, Dreamweaver/ColdFusion, SQL queries, Mirapoint e-mail appliances, Zimbra Collaboration Suite, LDAP, e-mail physiology
    • Provided guidance in procurement of voltage-regulating UPSes for use with Division office electronics by employing electrical engineering training
    • Provided input leading to discovery of dying isolation transformer causing power degradation in work area by employing electrical engineering training

2005-2006

Wayne State University

Detroit, MI

Computing & Information Technology - Quality Assurance Analyst

2001-2005

Wayne State University

Detroit, MI

Computing & Information Technology - Blackboard System Engineer

2000-2001

Wayne State University

Detroit, MI

Computing & Information Technology - Help Desk Supervisor

2000-2003

Wayne State University

Detroit, MI

UGE1000 - Part-time Faculty

1998-2000

Wayne State University

Detroit, MI

College of Pharmacy & Allied Health Professions - Informatics Support

1997-1998

Wayne State University

Detroit, MI

University Development - Applications Specialist

1996-1997

Wayne State University

Detroit, MI

College of Engineering - PC Support Specialist

1994

Detroit Area Pre-College Engineering Program

Detroit, MI

Computer Concepts - Instructor

1993-1995

Wayne State University

Detroit, MI

College of Engineering - General Information Technology Support

  • Student Assistant

Education

1999

Wayne State University

Detroit, MI

Bachelor of Science in Electrical Engineering

  • Continued Spanish language studies (begun in junior high school and practiced among many Latino acquaintances)
  • Tau Beta Pi (National Engineering Honor Society - Michigan Epsilon)